We Love Our Customers – A Look Back At Our Year With ThemTim Ahern | January 31, 2018
After our season wraps up at the end of the holidays, we finally have a minute to breathe and reflect on it all come January and February. This year, we surveyed 200 customers to receive feedback on how we did and learn what they thought of their fundraiser. Here are a few of our favorite tidbits that really encouraged us, reminding us how much we love our customers and the way we get to help them.
happy with customer service
“The wreaths were fresh and lovely this year. The staff was very responsive to all my questions.”
“I have had nothing but positive experiences dealing with staff. When placing a second order, it showed up in just over a day!”
“…I must say that customer service has ALWAYS been very responsive and quick to remedy [issues].”
“The staff at Evergreen was flexible and accommodating when I realized, about 1 week before our delivery date, that we had mixed up our order. Thank you Evergreen!”
“I enjoy the Boy Scout wreath fundraising season. This was my last year as wreath coordinator after 10 years. I am handing the role off to another father. I appreciate the great attitude from Evergreen over the years, the willingness to add to my already placed orders, and their overall friendliness.”
relieved by the simplicity of the fundraising process
“This was the first year our Pack sold wreaths. The process was great, and we had many positive comments from the customers on the wreaths. Thanks!”
“…we appreciate your great service and products.”
“It was wonderful when the delivery came and all the items we ordered were there, absolutely nothing was missing!! A big relief to myself and my families! Thank you!”
Excited by the quality of the product
“Thanks for the awesome products.”
“All compliments on the quality of the product.”
“It has been a great fundraiser for us. People love the product.”
“Thanks for making products that my customers remind me not to forget them for the following year. When I saw my son’s Itascan wreath hanging on his door in Bend, Oregon this Christmas that I had purchased and sent to him that he used to sell himself – I know that my fundraising efforts for all the groups I do this for had come full circle.”
We love hearing these stories from our customers and hearing they’ll be returning again next year. Some of them have been with us for over 50 years and we do all we can to keep improving our service, product, and process to ensure they keep coming back.
If you have a compliment, complaint, or even an idea to share with us, please do reach out. We are here for your fundraiser – it’s as simple as that. We work every day to help you raise funds for your cause.